Frequently Asked Questions
Discover everything you need to know about our authentic Italian chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use specialized thermal packaging and ice packs for all orders during warm weather or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Are Venchi chocolates gluten-free?
The majority of our product range is naturally gluten-free. Please check the specific product descriptions or look for the 'Gluten-Free' symbol on our packaging for confirmation.
Where is Venchi chocolate produced?
All Venchi products are proudly made in Italy, following traditional recipes and using high-quality ingredients like the Piedmont Hazelnut.
Do you offer vegan or dairy-free options?
Yes, we offer a wide selection of dark chocolates and fruit-based sorbettos that are vegan-friendly and contain no animal-derived ingredients.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service within 24 hours for a replacement or refund.
How should I store my chocolates?
To maintain freshness, store your chocolates in a cool, dry place between 15°C and 18°C (59°F - 64°F), away from direct sunlight and strong odors.