Returns & Exchanges
Due to the perishable nature of our artisanal Italian chocolates, we prioritize food safety and quality control above all else. While we generally cannot accept returns on food items, we are committed to ensuring your complete satisfaction with every Venchi experience.
Inspect Your Order
Upon arrival, please carefully examine your chocolate delivery for any signs of heat damage or structural compromise incurred during transit.
Contact Customer Care
If your order is damaged or incorrect, email our support team within 48 hours of delivery with your order number and clear photographs of the product.
Internal Review
Our quality assurance team will review your claim to determine if the issue was caused by shipping conditions or a manufacturing defect.
Resolution Selection
Once approved, we will coordinate either a complimentary replacement of your fine chocolates or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing